New from the bestselling author of POWER OF KINDNESS and host of CBC Radio's White Coat, Black Art. In the high-pressure and complex setting of healthcare, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Healthcare's embrace of a new teamwork model has been noticed by people outside the medical world, so doctors are going outside the walls of the hospital to teach manufacturers, business owners, franchisees, customer service representatives and even those in sports and entertainment to do better by shifting the culture from “me” to “we.” Drawing on groundbreaking research and examples from around the world, Goldman shows how a team approach to medicine can improve customer service and help women break the glass ceiling.