Hug your haters : how to embrace complaints and keep your customers
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- ISBN: 1101980672
- ISBN: 9781101980675
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Physical Description
print
xiii, 219 pages : illustrations - Publisher New York, New York : Portfolio/Penguin, [2016]
- Copyright ©2016
Content descriptions
General Note: | Includes fold-out colour poster. |
Bibliography, etc. Note: | Includes bibliographical references, Internet addresses and index. |
Immediate Source of Acquisition Note: | LSC 35.00 |